Delivery, Cancellations and Returns Policy

Delivery Policy

  • Free delivery on all UK orders.
  • EU/International Orders are subject to a delivery charge of £15 (order value up to £250) or £35 for orders above £250.
  • All UK orders are sent using the Royal Mail's Next Day Special Delivery Service.
  • The approximate time taken to manufacture a particular piece of jewellery is indicated on every product page.
  • We will e-mail you to let you know how the order is coming along and let you know when your order has been dispatched. If you have not received your order within 2 days of being notified of its dispatch, then please contact us either by phone or email.
  • If your address is within mainland UK you should receive your order within 1 day of receiving our dispatch notice sent by e-mail. If you live in other parts of the UK then you should expect your order to arrive within 2-4 working days after receiving your dispatch notice.
  • EU/International Orders are fully insured and take on average 5 working days to arrive.

    Express Manufacture

    With certain items it is possible to manufacture them a bit quicker if you have a tight deadline. Please contact us if you require a piece of jewellery quicker than the indicated timescale on the product page, and we will get back to you with the options.


    Under the Distance Selling Regulations you have the right to cancel your order with us at any time within seven working days of receiving your goods, although at Hathaway Styles Ltd trading as we offer a 14 day money back guarantee. Should you cancel the contract we will then refund you the price you have paid for the goods (not including the delivery charges for EU/International orders). Returns delivery will be payable by you and goods are your responsibility until we have received them. You are under a duty to take reasonable care of the goods, which means the goods must be unused and in their original condition. Please contact us by phone or e-mail should you wish to cancel your order.

    Returns Procedure

    At we want you to feel completely happy with the jewellery you have purchased from us. Occasionally though we realise that you may want to return an item, so we offer a 14 day money back guarantee on all products.

    Information on how to return an item can be found below.

    PLEASE NOTE: All items must be returned to us in their original condition and packaging to ensure safe transit. Please handle jewellery with care and only store in the case provided. We will not accept return enquiries for personalised items or special orders.

    Returning an Item:

    1. Contact our customer services by email or phone 0121 794 7385, stating your order number and the item you wish to return.
    2. Place all of the original contents excluding your invoice into the postal box, along with a note of your details.
    3. Returns delivery is at your own cost and responsibility – we recommend that you use an insured delivery service.
    4. Returned items must reach Hathaway Styles Ltd trading as within 14 days of receipt of the item.
    5. Please allow up to 10 working days after Hathaway Styles Ltd have received your return enquiry for refunds to be credited to your Debit/Credit card.